Troubleshooting-Gaggia-Accademia-Steam-Blocked

No Flow From Steam Wand

Once the flow issue has been resolved the machine should be immediately descaled with the recommended product. Flow issues and blockages are typically due to lack of maintenance or excessive scale buildup.

1. First set the machine to hot water mode. If the machine has a pannarello or turbo-frothing attachment on the wand remove it for the remaining steps.
2. If the machine displays an E15 error code, or the machine gets stuck on the heating up screen, then there is a thermostat issue and the machine will need to be repaired.
3. You should hear the pump start to vibrate. Once the pump is activated, hot water should begin to flow through the wand, however:
   1. If hot water flows through the wand, stop the machine from dispensing hot water and switch to steam mode. There may have been a piece of debris in the steam wand blocking the flow.
   2. If water does not flow through the wand then there may be a more severe blockage.
4. Soak the wand in a mixture of descaler and hot water. Test flow using the hot water function again.
5. Use a pipe cleaner to manually clean the inside of the wand. Only use a pipe cleaner with synthetic or plastic bristles; do not use one with metal bristles as it can damage the wand. Test the flow again.

No Steam Or E15 Error

1. If the carafe works, but the steam wand does not, then do the recommended steam wand cleanings.
2. If the steam wand works, but the carafe does not, then do the recommended milk carafe cleanings.
3. If the machine gives an E15 error or is stuck on the heating up screen, then the machine’s thermostat is damaged and will require repair.
4. If temperatures are not hot enough for the carafe there are a few things to try.
   1. The carafe may in fact be operating properly. The carafe was designed for use with a room temperature boxed milk. The machine is programmed to produce a temperature rise of 50-70 F°. Typical ending temperatures are around 125-135 F°. However, this is completely dependent on the starting temperature of the milk being used. If the milk is stored in a very cold refrigerator (e.g. a 33 F° refrigerator) the resulting temperature will only be about 100-110 F°. For hotter milk drinks, start with warmer milk, either by leaving it out for a little bit before making your beverage, or putting the milk in the microwave for about 10 seconds prior to adding it to the milk carafe.
   2. There are a few programming options which can be changed in order to increase the amount of steam that is injected into the carafe during frothing. Make sure the milk drink options are programmed to the highest temperature. This will also help to set the foam and milk options to max.