View source for Troubleshooting-No-Crema-Bad-Shots

Typically, issues with crema or the flavor of the shot do not indicate a malfunction of the machine. Instead, this indicates that an adjustment needs to be made in the brewing process or that different beans need to be used.

The following articles review the different variables and offer solutions:
*[https://www.wholelattelove.com/blog/quick-tip-what-is-the-right-way-to-tamp Tamping The Correct Way] and [https://www.wholelattelove.com/blog/making-an-espresso-tamp-pressure-and-its-effect-on-shot-timing The Effects Of Tamping Pressure]
*[https://www.wholelattelove.com/blog/quick-tip-how-to-grind-for-espresso Grinding Coffee For Espresso]
*It is important to use fresh beans, typically beans roasted within the past two weeks are best. Light and medium roasts are best for espresso brewing and richer crema. Storing beans properly is also important, more information can be found [https://www.wholelattelove.com/blog/how-to-store-your-coffee-beans here].

If the behavior persists after reviewing these factors then the machine may need to be cleaned. Lack of cleaning can cause burned or bitter flavors, or create flow issues which can result in a weak shot. Navigate to the Cleaning & Maintenance icon above for more information.