Ed/Sandbox

Gaggia Accademia Error Codes

Error Code	Brief Description	Description	Solution
01	blocked coffee grinder	the coffee grinder is blocked (jammed grinder blades or sensor is not reading properly)	Follow these instructions.
03	brewing unit blocked in ‘work’	descending time-out exceeded	Follow these instructions.
04	brewing unit blocked in ‘home’	ascending time-out exceeded	Follow these instructions.
05	blocked water circuit	water does not flow in the flow meter	Follow these instructions.
06	frother unit solenoid valve	short circuit in a solenoid valve of the frother unit	The unit will need professional repairs.
10	coffee boiler short circuit	coffee boiler temperature sensor short circuit	The unit will need professional repairs.
11	coffee boiler in open circuit	coffee boiler temperature sensor in open circuit	The unit will need professional repairs.
12	steam boiler short circuit	steam boiler temperature sensor short circuit	The unit will need professional repairs.
13	steam boiler in open circuit	steam boiler temperature sensor in open circuit	The unit will need professional repairs.
14	various temperature errors (in the coffee boiler)	coffee boiler temperatures out of control	The unit will need professional repairs.
15	various temperature errors (in the steam boiler)	steam boiler temperatures out of control	The unit will need professional repairs.
16	coffee unit short circuit	brewing unit microswitch short circuit	The unit will need professional repairs.
18	clock error	memory fault or impossible to set	The unit will need professional repairs.
19	no zero crossing	no zero crossing on board, could also be caused by the power board	Follow these instructions. If the error continues, the control board may be malfunctioning and the unit will need professional repairs.

Accademia Descaling Cycle Frequency

Hardness	Water Hardness	Without Water Filter	With Water Filter
1	Soft water (up to 7°dH)	"Approx. every 6 months / 240 litres"	Approx. every 12 months / 480 litres
2	Medium water (7° - 14°dH)	Approx. every 3 months / 120 litres	"Approx. every 6 months / 240 litres"
3	Medium water (7° - 14°dH)	"Approx. every 6 weeks or 60 litres"	"Approx. every 3 months / 120 litres"
4	"Very hard water (over 21°dH)"	"Approx. every 4 weeks or 30 litres"	"Approx. every 6 weeks or 60 litres"

The default water hardness level is 3. Each litre of water corresponds to approximately 2,000 pulses

Anima Error Key

Symbol	Brief Description
	Put back the drip tray and coffee grounds drawer; close the service door.
	Coffee bean hopper empty.
	Brew group not inserted.
	The machine is out of service.
	Coffee grounds drawer full.
	Water tank empty.
	N/A
	The machine is ready to brew products: coffee bean hopper empty
	The machine is ready to brew products: replace the INTENZA+ water fi llter
	The machine is waiting to start the water circuit priming process.
	The milk carafe ducts should be cleaned.
	The machine must be descaled.
	The machine is heating up.
	The machine is rinsing.
	Brew group rebooting.

Machine Out of Service	Description
	If the machine error alarm signal is triggered, the error code is displayed in the bottom right corner of the display. XX (Following table)

Error Code	Behavior	Cause	Solution
1	Coffee grinder blocked	Coffee outlet duct clogged	Clean the coffee outlet duct thoroughly.
3 - 4	Brew group locked, cannot be taken out	The brew group is incorrectly positioned.	"Close the service door. Turn the machine off and back on again. Wait for the ‘Ready for brewing’ signal and then remove the brew group."
5	Water circuit error	Air in the water circuit	"Remove and restore the water tank a couple of times, making sure to position it correctly. Check that the water tank seat is clean."

Cleaning and Technical Servicing

A	Empty the dregs drawer	When indicated
B	Empty the drip tray	As necessary
C	Clean the water tank	Weekly
D	Clean the coffee bean hopper	As necessary
E	Clean the casing	As necessary
F	Clean the brewing unit	Every time the coffee bean hopper is filled or weekly
G	Lubricate the brewing unit	After 500 dispensing cycles or when the grease is no longer present on the brewing unit
H	Clean the unit housing	Weekly
I	Descaling	When indicated

Descaling Cycle Frequency

Hardness	Water Hardness	Without Water Filter	With Water Filter
1	Soft water (up to 7°dH)	Approx. every 6 months / 240 litres	Approx. every 12 months / 480 litres
2	Medium water (7° - 14°dH)	Approx. every 3 months / 120 litres	Approx. every 6 months / 240 litres
3	Hard water (15° - 21°dH)	Approx. every 6 weeks or 60 litres	Approx. every 3 months / 120 litres
4	Very hard water (over 21°dH)	Approx. every 4 weeks or 30 litres	Approx. every 6 weeks or 60 litres

The default water hardness level is 3. Each litre of water corresponds to approximately 2,000 pulses

Babila

Error Code	Brief Description	Description	Solution
ErrorCode_01	Grinder blocked	Grinder blocked: there is the absence of pulses from the grinder. In this case the C.A. It hangs in the instant in which the user asks the machine to dispense a drink made of coffee (only coffee beans).	Follow these instructions.
ErrorCode_03	Brewing UNIT blocked work	Brewing unit blocked work: Occurs when the brewing unit can not move from work to the home position.	Follow these instructions.
ErrorCode_04	Brewing UNIT blocked home	Brewing unit blocked home: Occurs when the brewing unit can not move from home to the work position	Follow these instructions.
ErrorCode_05	Water circuit interrupted	Water circuit interrupted: occurs when the flow meter is broken, disconnected or It does not occur passage of water. In these cases, since the C.A. can not correctly read the pulses of water, enters alarm condition “CHARGING CIRCUIT” in the moment in which the user asks to dispense a product: if the “charging circuit” fails C.A. blocked.	Follow these instructions.
ErrorCode_06	DC valve short circuit	DC Valve short circuit: occurs when one of the valves of the flute is shorted circuit. Such a problem may occur during dispensing of a product based on milk.	The unit will need professional repairs.
ErrorCode_10	Coffee temp. sensor short circuit	Coffee temp. sensor short circuit: occurs when the temperature sensor coffee boiler is shorted. This error causes a blocking in C.A. to start-up.	The unit will need professional repairs.
ErrorCode_11	Coffee temp. sensor open circuit	Coffee temp. sensor open circuit: occurs when the temperature sensor coffee boiler is not detected. The problem is due to the absence of the signal of the sensor and does not allow to determine the C.A. the actual temperature of the boiler coffee. At start up, the C.A. blocked.	The unit will need professional repairs.
ErrorCode_12	Steam temp. sensor open circuit	Steam temp. sensor open circuit: occurs when the temperature sensor steam boiler is not detected. The problem is due to the absence of the signal of the sensor and does not allow to determine the C.A. the actual temperature of the boiler steam. At start up, the C.A. blocked.	The unit will need professional repairs.
ErrorCode_13	Steam temp. sensor short circuit	Steam temp. sensor short circuit: occurs when the temperature sensor boiler steam is shorted. This error causes a blocking in C.A. to start-up.	The unit will need professional repairs.
ErrorCode_14	Boiler coffee timeout	Boiler coffee timeout: occurs when no power coming to the boiler coffee, this does not reach the predetermined temperature within a time equal to 120 seconds. At start-up the AC, is continually on the screen HOLD FIRST TEMPERATURE, with the message “Warming up ...”, and after the expiry of the time Out to fault	The unit will need professional repairs.
ErrorCode_15	Boiler steam timeout	Boiler steam timeout: occurs when no power coming to the boiler steam, this does not reach the predetermined temperature within a time equal to 120 seconds.	The unit will need professional repairs.
ErrorCode_16	Brewing unit short circuit	Coffee boiler overheating: occurs when the temperature of the coffee boiler exceeds 150 ° C.	The unit will need professional repairs.
ErrorCode_19	Zero crossing error	Steam boiler overheating: occurs when the temperature of the steam boiler exceeds 170 ° C.	Follow these instructions. If the error continues, the control board may be malfunctioning and the unit will need professional repairs.
ErrorCode_20	Boiler coffee overheating	Brewing unit short circuit: occurs when the supply of the complete group has in short circuit.	The unit will need professional repairs.
ErrorCode_21	Boiler steam overheating	Zero crossing error: occurs when the C.A. It does not detect the signal zero crossing.	The unit will need professional repairs.

Descaling Cycle Frequency

Hardness	Water Hardness	Without Water Filter	Not Reactivating the Filter
1	Soft water (up to 7°dH)	Approx. every 6 months / 240 litres	210 litres
2	Medium water (7° - 14°dH)	Approx. every 3 months / 120 litres	105 litres
3	Hard water (15° - 21°dH)	Approx. every 6 weeks or 60 litres	52.5 litres
4	Very hard water (over 21°dH)	Approx. every 4 weeks or 30 litres	26.25 litres

The default water hardness level is 4. Each litre of water corresponds to approximately 2,000 pulses.

Besana

Light Signals	Behavior	Solution
	The on/off button lights up continuously.	The machine is ready for use.
	The on/off button flashes slowly	The machine is warming up or performing a procedure.
	The on/off button flashes quickly	The machine is overheated. Brew a cup of hot water to cool down the machine.
	The descaling light and the on/off button light up continuously.	You have to descale the machine. Follow the instructions in chapter ‘Descaling the machine.'
	The descaling light flashes slowly.	The machine is descaling.
	The 2-cup light and the on/off button flash slowly. / The 2-cup light lights up continuously and the on/off button flashes slowly.	The machine is programming the amount of coffee to brew. Follow the instructions in chapter ‘Using the machine’, section ‘Adjusting the coffee volume’. / The machine is brewing two cups of coffee.
	The ‘water tank empty’ light lights up continuously.	The water level is low. Fill the water tank with fresh water up to the MAX indication.
	The warning light lights up continuously and the on/off button goes out.	The coffee grounds container is full. Empty the coffee grounds container while the machine is on. Make sure that the warning light flashes before you reinsert the coffee grounds container.
	The warning light and the on/off button light up continuously.	The coffee bean container is empty. Refill the coffee bean container.
	The warning light flashes quickly.	There is no water in the internal circuit. Turn the control dial to the hot water icon and let hot water come out of the machine until the water flows continuously. See chapter ‘Preparing for use’ section ‘Heating up the machine’. Follow steps 3 and 4.
	The warning light flashes slowly.	"The brewing unit is not correctly inserted, the coffee grounds container is not inserted, the maintenance door is open or the control dial is not in the correct position. Make sure the brewing unit and coffee grounds container are inserted correctly, the maintenance door is closed and the control dial is in the correct position. If you cannot take out the brewing unit or place it back, switch the machine off and on again.
	The lights flash slowly and simultaneously.	"The machine is out of order. Switch off the machine for 30 seconds, then switch it back on. Try this two or three times. If the machine does not reset, contact the Gaggia Consumer Care Centre in your country.

Brera

Light Signals	Causes	Solution
	Machine at correct temperature for coffee bean dispensing and for hot water dispensing	Proceed with the dispensing process
	Machine at correct temperature for ground coffee dispensing (pre-ground)	Proceed with the dispensing process
	Machine dispensing steam	Proceed with steam dispensing
	Machine dispensing hot water	Proceed with hot water dispensing
	Machine dispensing a coffee	Wait for the dispensing process to end (dispensing stops when you press the key again)
	Machine dispensing two coffees	Wait for the dispensing process to end (dispensing stops when you press the key again)
	The machine is being programmed with the coffee cup fill level	Stop dispensing as desired
	Machine in pre-heating phase for coffee, hot water and steam dispensing	Wait until heated (see bar)
	Machine in rinsing phase	Wait until end of procedure
	The appliance requires a descaling cycle	Perform the descaling cycle. To enter the descaling cycle press the aroma/pre-ground coffee key for 5 sec.
	No coffee beans inside hopper	After filling the coffee bean hopper, start the cycle again
	No water	Fill the water tank
	Service door open:	Close it If the service door is opened while product is being dispensed, the appliance stops dispensing and starts a 30 sec. countdown before cancelling the dispensing process. The countdown can be stopped by closing the service door and operation will resume from its stopping point.
	Turn the hot water/steam valve knob to the correct position.	If the knob is turned (open) while product is being dispensed, the appliance stops dispensing and starts a 30 sec. countdown before cancelling the dispensing process. The countdown can be stopped by closing the knob and operation will resume from its stopping point.
	No brew group	If the brew group is removed while product is being dispensed, the appliance stops dispensing and starts a 30 sec. countdown before cancelling the dispensing process. The countdown can be stopped by re-inserting the brew group and closing the service door; operation will resume from its stopping point.
	Refill circuit	Turn the knob to the cup (icon)
	Empty the dreg drawer	To reset the dreg counter, wait for the icon to flash (5 sec.)
	Insert dreg drawer	When the dreg counter is reset, the icon flashes

Cleaning and Technical Servicing

A	Empty the dregs drawer	When indicated
B	Empty the drip tray	As necessary
C	Clean the water tank	Weekly
D	Clean the coffee bean hopper	As necessary
E	Clean the casing	As necessary
F	Clean the brewing unit	Every time the coffee bean hopper is filled or weekly
G	Lubricate the brewing unit	After 500 dispensing cycles or when the grease is no longer present on the brewing unit
H	Clean the unit housing	Weekly
I	Descaling	When indicated

Descaling Cycle Frequency

Hardness	Water Hardness	Without Water Filter	With Water Filter
1	Soft water (up to 7°dH)	Approx. every 3 months / 120 litres	Approx. every 6 months / 240 litres
2	Medium water (7° - 14°dH)	Approx. every 2 months / 90 litres	Approx. every 4 months / 180 litres
3	Hard water (15° - 21°dH)	Approx. every 6 weeks or 60 litres	Approx. every 3 months / 120 litres
4	Very hard water (over 21°dH)	Approx. every 4 weeks or 30 litres	Approx. every 6 weeks or 60 litres

Cadorna

Error Code	Description	Solution
01	The coffee grinder is blocked	Follow these instructions.
02	The grinder is disconnected (Only coffee grinder without electronic sensor)	Check the wires running from the control board to the grinder and reconnect if necessary.
03	The brewing unit is blocked in work position	Follow these instructions.
04	The brewing unit is blocked in home position	Follow these instructions.
05	The hydraulic circuit is clogged	Follow these instructions.
10	The temperature sensor is in short circuit	The unit will need professional repairs.
11	The temperature sensor is opened	The unit will need professional repairs.
14	The temperature was up to 170°	The unit will need professional repairs.
19	The net is not stable	The unit will need professional repairs.
20	Boiler coffee overheating	The unit will need professional repairs.

Descaling Cycle Frequency

Hardness	Water Hardness	Without Water Filter	With Water Filter
1	Soft water (up to 7°dH)	Approx. every 6 months / 240 litres	Approx. every 12 months / 480 litres
2	Medium water (7° - 14°dH)	Approx. every 3 months / 120 litres	Approx. every 6 months / 240 litres
3	Hard water (15° - 21°dH)	Approx. every 6 weeks or 60 litres	Approx. every 3 months / 120 litres
4	Very hard water (over 21°dH)	Approx. every 4 weeks or 30 litres	Approx. every 6 weeks or 60 litres

The default water hardness level is 4. Each litre of water corresponds to approximately 1936 pulses.

Naviglio

Light Signals	Behavior	Solution
	Machine in stand-by.	Press the " Power" button to turn on the machine.
	The machine is performing the rinse cycle.	The machine ends the cycle automatically. Press the “Coffee ” or "Hot Water " button to stop the cycle before the end.
	The machine is heating up for beverage brewing
	The machine is ready for use.
	The machine is in the hot water dispensing phase.
	The machine is brewing one cup of espresso.
	The machine is brewing two cups of espresso.
	The machine is brewing one cappuccino.
	The machine is programming the amount of espresso to be brewed.
	The machine is programming the amount of cappuccino to be brewed.
	The machine is dispensing steam.
	You need to descale the machine.	Start the descaling cycle. If not descaled regularly, the machine will stop working correctly. Any malfunction will not be covered by the warranty.
	The machine is in the descaling phase.	Press the “CALC CLEAN” button to pause the cycle.
	Machine "PAUSED" during the descaling cycle.	Press the “CALC CLEAN” button to start the cycle.
	Prime the circuit.	Fill the water tank with fresh water and prime the water circuit as described in the “Using the Machine for the First Time” chapter.
	Close the service door. Insert the brew group.	Make sure that all components have been correctly inserted and closed.
	The coffee bean container is empty.	Fill the coffee bean hopper with coffee beans and restart the brewing cycle.
	Coffee pucks container not inserted.	Empty the coffee pucks container and wait for the LED light to flash slowly before reinserting it.
	The coffee pucks container is full.	With the machine turned on, empty the coffee pucks container and the drip tray. If the coffee pucks container is emptied with the machine turned off, or when the indicator light is not illuminated, the coffee cycle counter is not reset. In this case, the indicator light indicating to empty the coffee pucks container may illuminate even when it is not full.
	The water tank is empty.	Fill the water tank with fresh water.
	A fault has occurred in the machine and espresso, water or steam cannot be dispensed.	"Turn off the machine, wait for 30 seconds and then turn it on again. Try this 2 or 3 times.

Velasca

Error Code	Description	Solution
01	Grinder fail	Follow these instructions.
02	The grinder is disconnected (Only coffee grinder without electronic sensor)	Check the wiring from the control board to the grinder and reconnect if necessary.
03	Bu movement toward WORK fail	Follow these instructions.
04	Bu movement toward HOME fail	Follow these instructions.
05	Water circuit fail	Follow these instructions.
10	NTC short circuit fail	The unit will need professional repairs.
11	NTC open circuit fail	The unit will need professional repairs.
14	Heater over-temperature fail	The unit will need professional repairs.
15	Heater time-out fail	The unit will need professional repairs.
19	Zero-Crossing fail	The unit will need professional repairs.

Symbol	Description
	Fill the water tank with fresh water to the MAX level indication.
	The brew group is not in the machine. Insert the group.
	Remove the coffee grounds container and empty it.
	The bean hopper is empty. Put new coffee beans in the bean hopper.
	Close the service door.
	There is too much powder in the brew group. Clean the brew group. If an error code is triggered, check the section ‘Meaning of error codes’ to see what the code on the display means and what you can do. The machine cannot be used when this icon is on the display.
	You forgot to place the lid on the pre-ground coffee compartment. If you do not place it back within 30 seconds the display will return to the main menu and the brewing cycle will be stopped.

Descaling Cycle Frequency

Hardness	Water Hardness	Without Water Filter	Not Reactivating the Filter
1	Soft water (up to 7°dH)	Approx. every 6 months / 240 litres	210 litres
2	Medium water (7° - 14°dH)	Approx. every 3 months / 120 litres	105 litres
3	Hard water (15° - 21°dH)	Approx. every 6 weeks or 60 litres	52.5 litres
4	Very hard water (over 21°dH)	Approx. every 4 weeks or 30 litres	26.25 litres

The default water hardness level is 4. Each litre of water corresponds to approximately 2,000 pulses.