View source for Gaggia Cadorna Prestige/troubleshooting

{{Getting-Started
|brand = Gaggia
|machine_type = Super-Automatics
|product_banner = 
|product_page_title = Gaggia Cadorna Prestige
|page_type = troubleshooting
|section1 = No Crema or Bad Tasting Shots
|anchor1 = Coffee Tastes Bad
|section2 = Difficulty Frothing
|anchor2 = Frothing Difficulty
|section3 = Flow Issues
|anchor3 = Flow Issues
|section4 = Machine Is Leaking
|anchor4 = Leaking Machine
|section5 = Machine Not Heating Or Powering On
|anchor5 = No Heat or Power
|section6 = My Brew Unit is Squeaking While Brewing or Rinsing
|anchor6 = Brew Unit Squeaking
|section7 = No Beans, Grinder Blocked, Or E01
|anchor7 = No Beans Error or E01
|section8 = False Bean Hopper Lid Open Error
|anchor8 = Bean Hopper Lid Open
}}
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===No Crema or Bad Tasting Shots===

{{Troubleshooting-Super-No-Crema-Bad-Shots}}
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===Difficulty Frothing===

{{Troubleshooting-Gaggia-Velasca-No-Froth}}
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===Flow Issues===

The first place to start with any flow issue is cleaning the machine. Before going through these steps please make sure the machine is cleaned according to the Cleaning & Maintenance section above.

{{Troubleshooting-Gaggia-Velasca-Prestige-No-Flow}}
{{Troubleshooting-Gaggia-Accademia-Steam-Blocked}}
{{Troubleshooting-Gaggia-Velasca-Prestige-Bew-Block}}
====Have Flow But Getting No Flow Error====
{{Content-Columns 
|column_1 =
In some situations, you will be able to get flow through the machine for all functions, but the machine thinks there is no water flowing through. There is a device in the machine called a flow meter, and it tells the machine when water is flowing through or not. The device operates by having small fan-like blades spin when water passes through it. If those blades get stuck from excessive scale buildup or debris, then they will not spin. As a result, even though water is flowing through the machine, you will get a flow error. To test to see if your flow meter is working properly, follow the instructions in the document on the right. 
|column_2 = 
[[File:Velasca_Velasca_Prestige_Flowmeter_Test.pdf|center|link=https://wiki.wholelattelove.com/File:Velasca_Velasca_Prestige_Flowmeter_Test.pdf]]
|media_caption = How to Test Flow on the Gaggia Velasca
}}
If your machine uses a water filter, temporarily remove it from the water tank and add the recommended descaling product to the water tank. The descaler needs to work its way into the system to start dissolving the scale buildup in the flow meter. You may have to keep restarting the machine so that it can keep attempting to prime, which will draw the descaler/water solution into the system. If at any point you are able to clear the flow message then you will want to do an immediate descale of the machine. After you have descaled, run 4-5 tanks of plain water through the hot water function for the wand in order to ensure the system is completely free of debris.
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===Machine Is Leaking===

{{Troubleshooting-Gaggia-Super-Bottom-Leaking}}
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===Machine Not Heating Or Powering On===

{{Troubleshooting-Gaggia-Super-No-Power}}
{{Troubleshooting-Gaggia-Anima-Steam-Cold}}
{{Troubleshooting-Gaggia-Accademia-Brew-Cold}}
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===No Beans, Grinder Blocked, Or E01===
{{Content-Columns
|column_1 = 
{{Troubleshooting-Gaggia-Super-Grinder-Blocked-NCS}}
|column_2 = 
[[File:Velasca_Grinder_Access_Instructions.pdf|center|link=https://wiki.wholelattelove.com/File:Velasca_Grinder_Access_Instructions.pdf]]
|media_caption = Grinder Cleaning and Calibration Instructions
}}
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===Continuous Empty Grounds Error===

{{Troubleshooting-Gaggia-Velasca-Empty-Grounds}}
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===Brew Unit Blocked, Stuck, or E03 or E04 Error Codes===

{{Troubleshooting-Gaggia-Accademia-Brew-Unit-Blocked}}
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===My Brew Unit is Squeaking While Brewing or Rinsing===
If you hear a squeaking sound while brewing or rinsing, your brew unit o-ring likely needs to be lubricated. In some cases, your brew unit o-ring may need to be replaced. You can use Gaggia Food-Safe Lubricant or petroleum gel, such as Vaseline to lubricate the o-ring. Only a little bit of lubricant is needed. 


{{Content-Columns
|column_1 = The brew unit brews, as the name suggests, but, just as importantly, it's also responsible for tamping ground coffee into a consistent puck. Inside the unit are two tracks which should be lubricated every six months or so for best results in the cup. Watch the video on the right to get the low down on food safe lubricant and how to keep the brew unit functioning smoothly.
|column_2 = [[File:Wiki-YT-EspressoMachineMaintenance_HowtoLubricateBrewUnit.jpg|center|link=https://www.youtube.com/watch?v=-oGA5g8jWfc]]
|media_caption = Espresso Machine Maintenance -- How To Lubricate A Brew Unit
}}
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===False Bean Hopper Lid Open Error===
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{{Content-Columns
|column_1 = 
It's rare, but possible that your machine may display the bean hopper lid open icon, even though the bean hopper lid is closed. There are a few things that may be causing this. There is a magnet in the bean hopper lid. This magnet may have gone missing or lost its magnetism. It's also possible that the sensor the magnet makes contact with is oriented the wrong way. By following the instructions on the right, you may be able to resolve the issue. 
|column_2 = 
[[File:Velasca_Bean_Hopper_Lid_Open_Error.pdf|center|link=https://wiki.wholelattelove.com/File:Velasca_Bean_Hopper_Lid_Open_Error.pdf]]
|media_caption = Bean Hopper Open Fix
}}
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=== Error Codes ===
{| class="wikitable"
|-
! Error Code !! Description !! Solution
|-
| 01 || The coffee grinder is blocked || [https://wiki.wholelattelove.com/Gaggia_Velasca/troubleshooting#No_Beans.2C_Grinder_Blocked.2C_Or_E01 Follow these instructions.]
|-
| 02 || The grinder is disconnected (Only coffee grinder without electronic sensor) || Check the wires running from the control board to the grinder and reconnect if necessary.
|-
| 03 || The brewing unit is blocked in work position || [https://wiki.wholelattelove.com/Gaggia_Accademia/troubleshooting#Brew_Unit_Max_Pressure.2C_Stuck.2C_or_E03_or_E04_Error_Codes Follow these instructions.]
|-
| 04 || The brewing unit is blocked in home position || [https://wiki.wholelattelove.com/Gaggia_Accademia/troubleshooting#Brew_Unit_Max_Pressure.2C_Stuck.2C_or_E03_or_E04_Error_Codes Follow these instructions.]
|-
| 05 || The hydraulic circuit is clogged || [https://wiki.wholelattelove.com/Gaggia_Velasca/troubleshooting#Flow_Issues Follow these instructions.]
|-
| 10 || The temperature sensor is in short circuit || [https://support.wholelattelove.com/support/tickets/new The unit will need professional repairs.]
|-
| 11 || The temperature sensor is opened || [https://support.wholelattelove.com/support/tickets/new The unit will need professional repairs.]
|-
| 14 || The temperature was up to 170° || [https://support.wholelattelove.com/support/tickets/new The unit will need professional repairs.]
|-
| 19 || The net is not stable || [https://support.wholelattelove.com/support/tickets/new The unit will need professional repairs.]
|-
| 20 || Boiler coffee overheating || [https://support.wholelattelove.com/support/tickets/new The unit will need professional repairs.]
|}