Accademia Error Codes
Error Code |
Brief Description |
Description |
Solution
|
01 |
blocked coffee grinder |
the coffee grinder is blocked (jammed grinder blades or sensor is not reading properly) |
Follow these instructions.
|
03 |
brewing unit blocked in ‘work’ |
descending time-out exceeded |
Follow these instructions.
|
04 |
brewing unit blocked in ‘home’ |
ascending time-out exceeded |
Follow these instructions.
|
05 |
blocked water circuit |
water does not flow in the flow meter |
Follow these instructions.
|
06 |
frother unit solenoid valve |
short circuit in a solenoid valve of the frother unit |
The unit will need professional repairs.
|
10 |
coffee boiler short circuit |
coffee boiler temperature sensor short circuit |
The unit will need professional repairs.
|
11 |
coffee boiler in open circuit |
coffee boiler temperature sensor in open circuit |
The unit will need professional repairs.
|
12 |
steam boiler short circuit |
steam boiler temperature sensor short circuit |
The unit will need professional repairs.
|
13 |
steam boiler in open circuit |
steam boiler temperature sensor in open circuit |
The unit will need professional repairs.
|
14 |
various temperature errors (in the coffee boiler) |
coffee boiler temperatures out of control |
The unit will need professional repairs.
|
15 |
various temperature errors (in the steam boiler) |
steam boiler temperatures out of control |
The unit will need professional repairs.
|
16 |
coffee unit short circuit |
brewing unit microswitch short circuit |
The unit will need professional repairs.
|
18 |
clock error |
memory fault or impossible to set |
The unit will need professional repairs.
|
19 |
no zero crossing |
no zero crossing on board, could also be caused by the power board |
Follow these instructions. If the error continues, the control board may be malfunctioning and the unit will need professional repairs.
|
Accademia Descaling Cycle Frequency
Hardness |
Water Hardness |
Without Water Filter |
With Water Filter
|
1 |
Soft water (up to 7°dH) |
"Approx. every 6 months / 240 litres" |
Approx. every 12 months / 480 litres
|
2 |
Medium water (7° - 14°dH) |
Approx. every 3 months / 120 litres |
"Approx. every 6 months / 240 litres"
|
3 |
Medium water (7° - 14°dH) |
"Approx. every 6 weeks or 60 litres" |
"Approx. every 3 months / 120 litres"
|
4 |
"Very hard water (over 21°dH)" |
"Approx. every 4 weeks or 30 litres" |
"Approx. every 6 weeks or 60 litres"
|
The default water hardness level is 3. Each litre of water corresponds to approximately 2,000 pulses
Anima Error Key
Symbol |
Brief Description
|
|
Put back the drip tray and coffee grounds drawer; close the service door.
|
|
Coffee bean hopper empty.
|
|
Brew group not inserted.
|
|
The machine is out of service.
|
|
Coffee grounds drawer full.
|
|
Water tank empty.
|
|
N/A
|
|
The machine is ready to brew products: coffee bean hopper empty
|
|
The machine is ready to brew products: replace the INTENZA+ water fi llter
|
|
The machine is waiting to start the water circuit priming process.
|
|
The milk carafe ducts should be cleaned.
|
|
The machine must be descaled.
|
|
The machine is heating up.
|
|
The machine is rinsing.
|
|
Brew group rebooting.
|
Machine Out of Service |
Description
|
|
If the machine error alarm signal is triggered, the error code is displayed in the bottom right corner of the display. XX (Following table)
|
Error Code |
Behavior |
Cause |
Action
|
1 |
Coffee grinder blocked |
Coffee outlet duct clogged |
Clean the coffee outlet duct thoroughly.
|
3 - 4 |
Brew group locked, cannot be taken out |
The brew group is incorrectly positioned. |
"Close the service door. Turn the machine off and back on again. Wait for the ‘Ready for brewing’ signal and then remove the brew group."
|
5 |
Water circuit error |
Air in the water circuit |
"Remove and restore the water tank a couple of times, making sure to position it correctly. Check that the water tank seat is clean."
|
Cleaning and Technical Servicing
A |
Empty the dregs drawer |
When indicated
|
B |
Empty the drip tray |
As necessary
|
C |
Clean the water tank |
Weekly
|
D |
Clean the coffee bean hopper |
As necessary
|
E |
Clean the casing |
As necessary
|
F |
Clean the brewing unit |
Every time the coffee bean hopper is filled or weekly
|
G |
Lubricate the brewing unit |
After 500 dispensing cycles or when the grease is no longer present on the brewing unit
|
H |
Clean the unit housing |
Weekly
|
I |
Descaling |
When indicated
|
Descaling Cycle Frequency
Hardness |
Water Hardness |
Without Water Filter |
With Water Filter
|
1 |
Soft water (up to 7°dH) |
Approx. every 6 months / 240 litres |
Approx. every 12 months / 480 litres
|
2 |
Medium water (7° - 14°dH) |
Approx. every 3 months / 120 litres |
Approx. every 6 months / 240 litres
|
3 |
Hard water (15° - 21°dH) |
Approx. every 6 weeks or 60 litres |
Approx. every 3 months / 120 litres
|
4 |
Very hard water (over 21°dH) |
Approx. every 4 weeks or 30 litres |
Approx. every 6 weeks or 60 litres
|
The default water hardness level is 3. Each litre of water corresponds to approximately 2,000 pulses
Babila
Error Code |
Brief Description |
Description |
Solution
|
ErrorCode_01 |
Grinder blocked |
Grinder blocked: there is the absence of pulses from the grinder. In this case the C.A. It hangs in the instant in which the user asks the machine to dispense a drink made of coffee (only coffee beans). |
Follow these instructions.
|
ErrorCode_03 |
Brewing UNIT blocked work |
Brewing unit blocked work: Occurs when the brewing unit can not move from work to the home position. |
Follow these instructions.
|
ErrorCode_04 |
Brewing UNIT blocked home |
Brewing unit blocked home: Occurs when the brewing unit can not move from home to the work position |
Follow these instructions.
|
ErrorCode_05 |
Water circuit interrupted |
Water circuit interrupted: occurs when the flow meter is broken, disconnected or It does not occur passage of water. In these cases, since the C.A. can not correctly read the pulses of water, enters alarm condition “CHARGING CIRCUIT” in the moment in which the user asks to dispense a product: if the “charging circuit” fails C.A. blocked. |
Follow these instructions.
|
ErrorCode_06 |
DC valve short circuit |
DC Valve short circuit: occurs when one of the valves of the flute is shorted circuit. Such a problem may occur during dispensing of a product based on milk. |
The unit will need professional repairs.
|
ErrorCode_10 |
Coffee temp. sensor short circuit |
Coffee temp. sensor short circuit: occurs when the temperature sensor coffee boiler is shorted. This error causes a blocking in C.A. to start-up. |
The unit will need professional repairs.
|
ErrorCode_11 |
Coffee temp. sensor open circuit |
Coffee temp. sensor open circuit: occurs when the temperature sensor coffee boiler is not detected. The problem is due to the absence of the signal of the sensor and does not allow to determine the C.A. the actual temperature of the boiler coffee. At start up, the C.A. blocked. |
The unit will need professional repairs.
|
ErrorCode_12 |
Steam temp. sensor open circuit |
Steam temp. sensor open circuit: occurs when the temperature sensor steam boiler is not detected. The problem is due to the absence of the signal of the sensor and does not allow to determine the C.A. the actual temperature of the boiler steam. At start up, the C.A. blocked. |
The unit will need professional repairs.
|
ErrorCode_13 |
Steam temp. sensor short circuit |
Steam temp. sensor short circuit: occurs when the temperature sensor boiler steam is shorted. This error causes a blocking in C.A. to start-up. |
The unit will need professional repairs.
|
ErrorCode_14 |
Boiler coffee timeout |
Boiler coffee timeout: occurs when no power coming to the boiler coffee, this does not reach the predetermined temperature within a time equal to 120 seconds. At start-up the AC, is continually on the screen HOLD FIRST TEMPERATURE, with the message “Warming up ...”, and after the expiry of the time Out to fault |
The unit will need professional repairs.
|
ErrorCode_15 |
Boiler steam timeout |
Boiler steam timeout: occurs when no power coming to the boiler steam, this does not reach the predetermined temperature within a time equal to 120 seconds. |
The unit will need professional repairs.
|
ErrorCode_16 |
Brewing unit short circuit |
Coffee boiler overheating: occurs when the temperature of the coffee boiler exceeds 150 ° C. |
The unit will need professional repairs.
|
ErrorCode_19 |
Zero crossing error |
Steam boiler overheating: occurs when the temperature of the steam boiler exceeds 170 ° C. |
Follow these instructions. If the error continues, the control board may be malfunctioning and the unit will need professional repairs.
|
ErrorCode_20 |
Boiler coffee overheating |
Brewing unit short circuit: occurs when the supply of the complete group has in short circuit. |
The unit will need professional repairs.
|
ErrorCode_21 |
Boiler steam overheating |
Zero crossing error: occurs when the C.A. It does not detect the signal zero crossing. |
The unit will need professional repairs.
|
Descaling Cycle Frequency
Hardness |
Water Hardness |
Without Water Filter |
Not Reactivating the Filter
|
1 |
Soft water (up to 7°dH) |
Approx. every 6 months / 240 litres |
210 litres
|
2 |
Medium water (7° - 14°dH) |
Approx. every 3 months / 120 litres |
105 litres
|
3 |
Hard water (15° - 21°dH) |
Approx. every 6 weeks or 60 litres |
52.5 litres
|
4 |
Very hard water (over 21°dH) |
Approx. every 4 weeks or 30 litres |
26.25 litres
|
The default water hardness level is 4. Each litre of water corresponds to approximately 2,000 pulses.
Besana
Brera
Cleaning and Technical Servicing
A |
Empty the dregs drawer |
When indicated
|
B |
Empty the drip tray |
As necessary
|
C |
Clean the water tank |
Weekly
|
D |
Clean the coffee bean hopper |
As necessary
|
E |
Clean the casing |
As necessary
|
F |
Clean the brewing unit |
Every time the coffee bean hopper is filled or weekly
|
G |
Lubricate the brewing unit |
After 500 dispensing cycles or when the grease is no longer present on the brewing unit
|
H |
Clean the unit housing |
Weekly
|
I |
Descaling |
When indicated
|
Descaling Cycle Frequency
Hardness |
Water Hardness |
Without Water Filter |
With Water Filter
|
1 |
Soft water (up to 7°dH) |
Approx. every 3 months / 120 litres |
Approx. every 6 months / 240 litres
|
2 |
Medium water (7° - 14°dH) |
Approx. every 2 months / 90 litres |
Approx. every 4 months / 180 litres
|
3 |
Hard water (15° - 21°dH) |
Approx. every 6 weeks or 60 litres |
Approx. every 3 months / 120 litres
|
4 |
Very hard water (over 21°dH) |
Approx. every 4 weeks or 30 litres |
Approx. every 6 weeks or 60 litres
|
Cadorna
Error Code |
Description
|
01 |
The coffee grinder is blocked
|
02 |
The grinder is disconnected (Only coffee grinder without electronic sensor)
|
03 |
The brewing unit is blocked in work position
|
04 |
The brewing unit is blocked in home position
|
05 |
The hydraulic circuit is clogged
|
10 |
The temperature sensor is in short circuit
|
11 |
The temperature sensor is opened
|
14 |
The temperature was up to 170°
|
19 |
The net is not stable
|
20 |
Boiler coffee overheating
|
Descaling Cycle Frequency
Hardness |
Water Hardness |
Without Water Filter |
With Water Filter
|
1 |
Soft water (up to 7°dH) |
Approx. every 6 months / 240 litres |
Approx. every 12 months / 480 litres
|
2 |
Medium water (7° - 14°dH) |
Approx. every 3 months / 120 litres |
Approx. every 6 months / 240 litres
|
3 |
Hard water (15° - 21°dH) |
Approx. every 6 weeks or 60 litres |
Approx. every 3 months / 120 litres
|
4 |
Very hard water (over 21°dH) |
Approx. every 4 weeks or 30 litres |
Approx. every 6 weeks or 60 litres
|
The default water hardness level is 4. Each litre of water corresponds to approximately 1936 pulses.
Naviglio
Light Signals |
Behavior |
Solution / Meaning
|
|
Machine in stand-by. |
Press the " Power" button to turn on the machine.
|
|
The machine is performing the rinse cycle. |
The machine ends the cycle automatically. Press the “Coffee ” or "Hot Water " button to stop the cycle before the end.
|
|
The machine is heating up for beverage brewing |
|
|
The machine is ready for use. |
|
|
The machine is in the hot water dispensing phase. |
|
|
The machine is brewing one cup of espresso. |
|
|
The machine is brewing two cups of espresso. |
|
|
The machine is brewing one cappuccino. |
|
|
The machine is programming the amount of espresso to be brewed. |
|
|
The machine is programming the amount of cappuccino to be brewed. |
|
|
The machine is dispensing steam. |
|
|
You need to descale the machine. |
Start the descaling cycle. If not descaled regularly, the machine will stop working correctly. Any malfunction will not be covered by the warranty.
|
|
The machine is in the descaling phase. |
Press the “CALC CLEAN” button to pause the cycle.
|
|
Machine "PAUSED" during the descaling cycle. |
Press the “CALC CLEAN” button to start the cycle.
|
|
Prime the circuit. |
Fill the water tank with fresh water and prime the water circuit as described in the “Using the Machine for the First Time” chapter.
|
|
Close the service door. Insert the brew group. |
Make sure that all components have been correctly inserted and closed.
|
|
The coffee bean container is empty. |
Fill the coffee bean hopper with coffee beans and restart the brewing cycle.
|
|
Coffee pucks container not inserted. |
Empty the coffee pucks container and wait for the LED light to flash slowly before reinserting it.
|
|
The coffee pucks container is full. |
With the machine turned on, empty the coffee pucks container and the drip tray. If the coffee pucks container is emptied with the machine turned off, or when the indicator light is not illuminated, the coffee cycle counter is not reset. In this case, the indicator light indicating to empty the coffee pucks container may illuminate even when it is not full.
|
|
The water tank is empty. |
Fill the water tank with fresh water.
|
|
A fault has occurred in the machine and espresso, water or steam cannot be dispensed. |
"Turn off the machine, wait for 30 seconds and then turn it on again. Try this 2 or 3 times.
|
Velasca
Error Code |
Description |
Solution
|
01 |
Grinder fail |
Follow these instructions.
|
02 |
The grinder is disconnected (Only coffee grinder without electronic sensor) |
Check the wiring from the control board to the grinder and reconnect if necessary.
|
03 |
Bu movement toward WORK fail |
Follow these instructions.
|
04 |
Bu movement toward HOME fail |
Follow these instructions.
|
05 |
Water circuit fail |
Follow these instructions.
|
10 |
NTC short circuit fail |
The unit will need professional repairs.
|
11 |
NTC open circuit fail |
The unit will need professional repairs.
|
14 |
Heater over-temperature fail |
The unit will need professional repairs.
|
15 |
Heater time-out fail |
The unit will need professional repairs.
|
19 |
Zero-Crossing fail |
The unit will need professional repairs.
|
Symbol |
Description
|
|
Fill the water tank with fresh water to the MAX level indication.
|
|
The brew group is not in the machine. Insert the group.
|
|
Remove the coffee grounds container and empty it.
|
|
The bean hopper is empty. Put new coffee beans in the bean hopper.
|
|
Close the service door.
|
|
There is too much powder in the brew group. Clean the brew group. If an error code is triggered, check the section ‘Meaning of error codes’ to see what the code on the display means and what you can do. The machine cannot be used when this icon is on the display.
|
|
You forgot to place the lid on the pre-ground coffee compartment. If you do not place it back within 30 seconds the display will return to the main menu and the brewing cycle will be stopped.
|
Descaling Cycle Frequency
Hardness |
Water Hardness |
Without Water Filter |
Not Reactivating the Filter
|
1 |
Soft water (up to 7°dH) |
Approx. every 6 months / 240 litres |
210 litres
|
2 |
Medium water (7° - 14°dH) |
Approx. every 3 months / 120 litres |
105 litres
|
3 |
Hard water (15° - 21°dH) |
Approx. every 6 weeks or 60 litres |
52.5 litres
|
4 |
Very hard water (over 21°dH) |
Approx. every 4 weeks or 30 litres |
26.25 litres
|
The default water hardness level is 4. Each litre of water corresponds to approximately 2,000 pulses.